Introduction
These Terms of Business (“Terms”) govern the provision of services by Dialsave Ltd to the customer. By using our services, you agree to be bound by these Terms.
 
 Company Details
Dialsave Ltd 49/50 Coleraine Street, Dublin D07 XW62 Company Registration Number: 672993 VAT Number: IE3695244OH
ComReg ID: ERAU10001287 Email: info@dialsave.ie Phone: 01 9010130
 
 Services Provided
Dialsave Ltd offers telecommunications and internet-based services, which may include: - SIP trunking and VoIP services - Hosted and on-premise PBX systems - Call routing and number provisioning - Broadband and leased line connectivity - Technical support and system maintenance
 
 Service Agreement
Our agreement with you starts when you accept a quotation, sign a service contract, or use our services. We may issue a separate Service Level Agreement (SLA) or Master Services Agreement (MSA) for larger or bespoke contracts.
 
 Charges and Billing
All charges are as per our current rate card or agreed pricing. - Invoices are issued monthly (or as agreed), and payment is due within 4 days of invoice date by previously agreed Direct Debit Mandate. - Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998. - All prices are exclusive of VAT unless otherwise stated.
 
 Customer Obligations
You agree to: - Provide accurate information and notify us of any changes to your IT / Internet systems. - Use the services lawfully and not for any prohibited purposes. - Not interfere with our network or attempt to access systems without authorization.

 Service Levels and Faults
We aim to provide high-quality, continuous service but cannot guarantee that it will be uninterrupted or error-free. - Faults should be reported via our support channels. - Service credits may be issued in accordance with the SLA, if applicable.

 Termination
You may terminate the service with 30 days’ written notice, subject to any minimum term. - We may suspend or terminate services if you breach these Terms, fail to pay, or for regulatory reasons. - Early termination charges may apply.
 
 Liability
We are not liable for indirect or consequential loss. - Our total liability in any 12-month period is limited to the total fees paid by you during that period. - Nothing in these Terms limits liability for death, personal injury, or fraud.

 Data Protection
We process personal data in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR or EU GDPR as appropriate.

 Intellectual Property
All software, systems, and documentation provided remain our property or that of our licensors. You must not copy, modify, or distribute them without consent.

 Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control.

 Changes to Terms
We may amend these Terms by giving 30 days’ notice. Continued use of our services indicates acceptance.

 Governing Law
These Terms are governed by the laws of the Republic of Ireland, and you agree to the exclusive jurisdiction of its courts.

 Call Data Records & Call Recordings
Following termination or migration of a hosted call recording service, the Customer shall have 30 days to export or request a copy of any required call recordings. After this period, access to the service may be disabled. Unless otherwise agreed in writing or required for legal, regulatory, billing, dispute, fraud prevention, or security purposes, call recordings will be deleted from live systems within 60 days of termination. Copies may remain in encrypted backups until overwritten in the normal backup cycle, typically within 90 days. The Company shall not be liable for loss of recordings where the Customer has failed to export or request them within the applicable period.