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Support FAQ

We are sorry to hear you are having issues with your system, you may find these FAQs help you sort the issue without contacting us. Please remember you can submit an issue by emailing us at support@dialsave.ie

Issue Types
Phone Display
Is the display working on your phone?

Outbound Calls

 

If you are having issues making calls, please try the following. 

   1. Is your account registered? If not, your name will be red, please refer to the connection issues above. 

   2. Can you dial another extension? If not, please refer to the connection issues above. If YES, then your internet connection is ok. 

   3. Can you dial local numbers? If not, your calls may be restricted, please contact support@dialsave.ie to check the restriction level.  

   4. Can you dial international numbers? If not, your calls may be restricted. Please contact support@dialsave.ie to check the restriction level.  

 

 

 

 

 

Notes

Please do not press any numbers for an outside line, also please note all international calls must begin with 00 and the country could be followed by the person's number without a 0. 

Bad Quality Voice

This issue can occur when there are network issues on your system. Please check the following. 

 

   1. Is it only one phone or all phones? 

 

   2. If all phones have the same issue, please try to reboot your modem connection to the Internet. 

 

   3. If only one phone has the issue, please check the curly cable on the handset. This must be connected to the HANDSET port of the phone. (Otherwise, you will hear nothing) and must be in good condition. If your cord to damaged or old, please order a new one by contacting support@dialsave.ie 

Connection Issues

It seems your phone has no power, please check the following. 

 

   1. You have a LAN cable going from a data port on the wall to the LAN port at the back of your phone. 

   2. (Only for NON-POE Data ports). You have a Power Supply connected to your phone in the DC 12V port and connected to the power socket. 

 

   3. The Data Port on the wall is connected to a working POE switch in your comms cabinet, (you may need to check this with your IT support people). 

 

   4. If all of the above are correct and verified, your handset may be faulty. Please email support@dialsave.ie 

Display Messages

‘’Network Down’’ 

This means your phone has no network connection, please check that you have a cable in the LAN port on the back of your phone, also please check you have a connection from that cable to the wall Data socket. – This is a network issue and should be referred to your IT support people. 

‘’NO LAN CABLE‘’ 

This means your phone has no physical connection to an internet device, please check that you have a cable in the LAN port on the back of your phone, also please check you have a connection from that cable to the wall Data socket. – This is a network issue and should be referred to your IT support. 

 

 

Account Not Registered (Your name is in RED on the phone) 

This means your phone cannot see the SIP server over the internet. Please disconnect power from the back of your phone (LAN for POE Ports and 12V DC for NON-POE ports). 

 

Your phone will fully reboot in approximately 2mins and try to register again. If this fails and your name does not change to Green, please contact support@dialsave.ie

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