UPDATED SEPTEMBER 2026 

1. About this Privacy Policy

Dialsave is committed to protecting personal information and handling it responsibly and transparently. This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit our website;

• contact us or request information;

• request a quote or discuss a Dialsave service;

• become a Dialsave customer;

• are introduced to Dialsave by one of our partners;

• become, or enquire about becoming, a Dialsave partner; or

• otherwise communicate or do business with us.

 

We process personal information in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and other applicable data protection requirements. This policy primarily explains how Dialsave uses personal information where we act as the data controller, meaning we determine why and how that information is used. Where we process information solely on behalf of a customer in providing a communications service, we may act as a data processor and process that information in accordance with the customer's instructions and our contractual arrangements with them.

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2. Who we are

Dialsave provides fully managed business phone and communications services to businesses, both directly and through a network of partners. For data protection purposes, the organisation responsible for your personal information is:

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Dialsave Limited trading as Dialsave
49/50 Coleraine Street, Dublin 7, D07 XW62, Ireland.
Email: gdpr@dialsave.ie
Telephone: 01 901 0130

 

3. Information we may collect

The information we collect depends on how you interact with Dialsave.

 

Contact and Business Information

This may include your:

• name;

• company or organisation;

• job title;

• business address;

• email address; and

• telephone number.

Enquiry and service information

If you enquire about a Dialsave service, we may collect information about your business requirements, existing communications setup, number of users or extensions, locations, required features and other information necessary to understand your requirements.

 

Customer and account information

If you become a customer, we may hold information required to establish, manage and support your Dialsave service.

This may include information relating to:

• your account;

• services provided;

• system configuration;

• users;

• telephone numbers;

• support requirements;

• billing and invoices;

• payment status; and

• communications between you and Dialsave.

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We only collect and retain personal information that is reasonably necessary for the purposes for which it is being processed.

 

Partner information

If you are a Dialsave partner or are interested in becoming one, we may collect your contact details, company information and information relevant to establishing, operating and managing the partner relationship.

 

Support and communications

We may retain emails, support requests, notes of conversations and other communications where necessary to respond to you, provide support or maintain an appropriate record of our relationship.

 

Website and technical information

When you use our website, certain technical information may be collected, including information about your:

• browser and device;

• pages visited;

• interactions with the website;

• session;

• approximate location; and

• online identifiers.

 

Where analytics or other non-essential technologies are used, they are subject to your cookie preferences.

 

4. How we obtain your information

We may receive personal information:

• directly from you;

• from your employer or organisation;

• from a Dialsave partner who introduces your business to us;

• when you use or interact with a Dialsave service;

• through communications with our support or account teams;

• from suppliers or service providers involved in delivering your service; and

• through our website and associated technologies, subject to your cookie choices.

 

Where a Dialsave partner introduces a prospective customer, we may receive relevant business contact details and information about the customer's requirements so that we can follow up on the introduction and discuss the service.

 

5. How and why we use personal information

We only use personal information where we have an appropriate legal basis for doing so.

We may use personal information to:

• respond to enquiries and requests for information;

• understand your business requirements;

• prepare quotations and proposals;

• set up and provide Dialsave services;

• provision and configure customer systems;

• manage telephone numbers, users and service requirements;

• provide technical and customer support;

• manage customer accounts;

• process billing and payments;

• communicate with customers about their services;

• establish and manage partner relationships;

• follow up on appropriate partner introductions;

• manage relationships with suppliers and service providers;

• maintain website, network and system security;

• maintain appropriate business, accounting and regulatory records;

• understand and improve the use of our website;

• send marketing communications where permitted; and

• establish, exercise or defend legal claims.

 

Depending on the circumstances, our legal basis for processing personal information may include:

 

• Performance of a contract: Where processing is necessary to provide a service you have agreed to receive.

• Steps before entering into a contract: Where you have asked us for information, a quotation or a proposal before becoming a customer.

 

Legal obligation
Where we are required to process or retain information to meet a legal or regulatory requirement.

 

• Legitimate interests: Where processing is reasonably necessary to operate and manage our business, support customers, manage partner and supplier relationships, protect our systems or pursue our legitimate commercial interests, provided those interests do not override your rights and interests.

• Consent: Where you have given us permission to process information for a particular purpose, such as certain website analytics or marketing activities. Where we rely on consent, you can withdraw that consent at any time.

 

6. Customers introduced through a Dialsave partner

Some businesses are introduced to Dialsave by an IT, communications or other business partner. In these cases, the partner may have the initial discussion with you and provide Dialsave with relevant contact information and details of your requirements.

 

Dialsave may then deal directly with you in relation to areas such as:

• assessing your phone and communications requirements;

• preparing or confirming the proposed service;

• setup and configuration;

• service activation;

• number provisioning or transfer;

• ongoing technical support;

• account administration; and

• billing.

 

The introducing partner may continue to manage its wider commercial relationship with you. Dialsave and the partner may exchange relevant information where reasonably necessary to manage an introduction, quotation, installation, account or ongoing service. We do not provide partners with personal information for unrelated marketing purposes.

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7. Information processed through Dialsave services

Providing business communications services can involve the processing of technical and service information required to operate, support and manage those services.

Depending on the services and features used, this may include:

• telephone numbers;

• user or extension information;

• call routing information;

• call records;

• date, time and duration information;

• voicemail information;

• system and device information; and

• associated technical data.

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Some services may also provide features such as voicemail-to-email, call recording, call reporting or other communications-management functions. Where Dialsave processes communications content or other personal information solely to provide a contracted service on behalf of a business customer, that customer may be the data controller responsible for determining why the information is processed and how particular features are used.

 

In those circumstances, Dialsave acts as a data processor and processes the information in accordance with the customer's instructions and the applicable contractual arrangements. Business customers using features that involve additional processing of personal information, such as call recording, are responsible for ensuring their use of those features complies with applicable data protection and communications requirements.

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8. Google Analytics and website measurement

We use, or may use, Google Analytics to understand how visitors use the Dialsave website and to help us improve its performance, usability and content.

Google Analytics may process information relating to:

• pages viewed;

• website sessions;

• interactions with website content;

• browser and device information;

• approximate geographical information; and

• online identifiers used for measurement.

 

Google Analytics will only be activated where you have consented to analytics cookies or similar technologies. You can change or withdraw your consent through the Cookie Settings option on our website. Further information about the cookies and similar technologies used on the Dialsave website is available in our Cookie Policy.

 

9. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and, where you consent, to help us understand how the website is being used. Strictly necessary cookies may be used without consent where they are required for the website to function correctly. Analytics and other non-essential cookies will only be used where the appropriate consent has been provided. You can manage your preferences through Cookie Settings on the website. Please see our Cookie Policy for further information.

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10. Who we may share personal information with

We may share personal information where reasonably necessary with organisations that help us operate our business and provide our services.

These may include:

• telecommunications and communications-platform providers;

• hosting and cloud-service providers;

• website and technology providers;

• IT and technical-support providers;

• payment, accounting and financial-service providers;

• professional advisers such as accountants, auditors or legal advisers;

• Dialsave partners where information needs to be exchanged in connection with an introduced customer or service;

• Google in connection with Google Analytics, where analytics consent has been provided; and

• regulators, courts, law-enforcement bodies or public authorities where disclosure is required or permitted by law.

 

Where another organisation processes personal information on our behalf, we require appropriate arrangements to be in place concerning how that information is handled and protected. We do not sell personal information.

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11. International transfers

Some of the technology and service providers used by Dialsave may process or store personal information outside Ireland or the European Economic Area. Where personal information is transferred outside the EEA, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection requirements.

Depending on the provider and destination, these safeguards may include:

• an adequacy decision recognised by the European Commission;

• approved Standard Contractual Clauses; or

• another legally recognised transfer mechanism.

12. How long we keep information

We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected. The appropriate retention period depends on factors including:

• whether you are a current or former customer or partner;

• the nature and duration of our business relationship;

• the services provided;

• the purpose for which the information was collected;

• contractual and support requirements;

• legal, tax and accounting requirements;

• whether information may be required in connection with a dispute or legal claim; and

• your marketing and consent preferences.

 

We periodically review customer and service records and may identify accounts that are no longer active. Where an account is no longer required and there is no legal, contractual or legitimate reason for the information to be retained, relevant personal information will be securely deleted or anonymised in accordance with our retention procedures. Where appropriate, we may contact the account holder before closing an account or deleting information associated with it. Certain information may need to be retained after an account has been closed where this is necessary to meet legal, accounting, contractual or other legitimate requirements. Where you withdraw consent or opt out of marketing, we may retain limited information where necessary to record and respect that preference.

 

13. Marketing communications

We may contact you with information about Dialsave services where you have consented to receive such communications or where we are otherwise permitted to do so under applicable law. You can stop receiving marketing communications at any time by:

• selecting the unsubscribe option included in an email; or

• contacting us at the details provided below.

 

Where you object to the use of your personal information for direct marketing, we will stop using it for that purpose. Stopping marketing communications will not prevent us from sending service, billing, support, security or other administrative communications that are necessary as part of an existing business relationship.

 

14. Keeping information secure

We take appropriate technical and organisational measures designed to protect personal information against:

• unauthorised access;

• accidental loss;

• misuse;

• alteration;

• unauthorised disclosure; and

• destruction.

 

Access to personal information is restricted to employees, contractors and service providers who require access for legitimate business purposes. Where third parties process personal information on our behalf, we expect appropriate data protection and security arrangements to be in place. While we take reasonable steps to protect information, no online service, communications network or electronic storage system can provide an absolute guarantee of security.

 

15. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• Access personal information we hold about you.

• Rectification of information that is inaccurate or incomplete.

• Erasure of your personal information in certain circumstances.

• Restriction of the way we process your information in certain circumstances.

• Object to certain processing based on legitimate interests.

• Object to direct marketing at any time.

• Data portability for certain information you have provided to us.

• Withdraw consent where we rely on consent as the legal basis for processing.

 

These rights are subject to the conditions and exemptions provided by applicable data protection law. To exercise any of your data protection rights, please contact:

gdpr@dialsave.ie  We may need to verify your identity before responding to a request.

 

16. Complaints

If you have concerns about how Dialsave has collected or used your personal information, please contact us so that we can investigate the matter. You also have the right to raise a concern or make a complaint to the Irish Data Protection Commission.

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

Website: www.dataprotection.ie

 

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our services;

• our business;

• our website or technology;

• the way we process personal information; or

• applicable legal or regulatory requirements.

 

The Last updated date at the top of this page shows when the policy was most recently revised.

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18. Contact us

If you have any questions about this Privacy Policy, how Dialsave handles personal information or your data protection rights, please contact:

Dialsave
49/50 Coleraine Street, Dublin 7, D07 XW62, Ireland.
Email: gdpr@dialsave.ie
Telephone: 01 901 0130